SCHIEx TECHNICAL FREQUENTLY ASKED QUESTIONS

1. What kind of security does the SCHIEx system use?

The SCHIEx system employs a series of both electronic and physical security measures to protect sensitive information.

User ID and Password

Each SCHIEx.org user creates a custom user ID, instead of a Social Security Number or National Provider Identifier, and a personalized password. Together they provide secure, audited, encrypted access to SCHIEx.org information.

Timed Log-Off

The SCHIEx system automatically logs you off after a period of inactivity. This reduces the risk that others could access your information from your unattended computer.

Audit

All activity in SCHIEx system is recorded for auditing purposes and reviewed regularly to enforce usage policies.

Firewalls

All our computer systems are protected by firewalls that prevent unauthorized access to our networks.

Encryption

SCHIEx.org employs strong 128-bit Secure Sockets Layer (SSL) to encrypt all data from the point it leaves your computer until it enters our systems, and vice-versa.

2. How is data usage tracked?

All access and usage of the SCHIEx system is logged and these log files are then stored offsite in accordance with HIPAA regulations.

3. How frequently is data in SCHIEx updated?

Client demographics are updated within 48 hours, and new claims are available approximately 1 week after the claim is paid. Providers are updated monthly.

4. Where is the data stored?

All SCHIEx data is stored in ORS' secure data warehouse. Data is backed up on a regular schedule and sent offsite to a secure warehouse for data recovery.

5. Can SCHIEx be accessed anywhere?

The SCHIEx system is a web application which allows it to be accessed anywhere an internet connection is available.